Policies, Terms & Conditions

Here you will find our policies, terms and conditions to many questions that you may have prior to using our niche service. Fast and reliable service with 10+ years experience. We provide you with the most inexpensive prices to export your packages globally to over 70 countries.Our prices are competitive in this market. We build your account based on your individual needs. People from around the globe visit our website every day and contact us to set up a new account for affordable international shipping. We’d like to believe that our prices are amongst the cheapest. We are not like the bigger box companies that repackage and fulfill your orders. We offer a much more personalized service to accommodate to your needs, not ours. We get to know you, and we identify with you as a human not an account number or a bin. Our affiliate companies such as Fed Ex, UPS and DHL to name a few really go the extra mile to assist us in making sure that your parcel arrives on time, safely and unharmed. We also add extra packing supplies to protect every item we ship to you. Don’t just take our word for it, see what our customers have said in their true reviews

 

Anyone can join. Membership is $25 to set up a useable account and will be billed at your first invoice prior too shipping your goodies abroad. We use services such as PayPal business to collect our funds from customers via invoices. We offer 30 days free storage for your items and  unlike so many other companies, we wait to ship out and combine your orders/items from all stores that you shop with to get you the most value without it costing you a small fortune. We’ve learned over the years that shipping more costs less thus being why our business specializes inn bulk shipping prices. You have 90 days to begin using your paid membership and shop your favorite American stores under our policy. If you do not shop we have the right to delete your account and send back any ordered placed and shipped to us.

 

**Storage of orders/Products, Supplies and Late Fees;

Invoices are due paid in full upon receipt. After 3 days and nonpayment, a $25 late fee is added. After every 7 days an additional $25 late fee is added. You are allowed to keep your goods stored with us for 30 days. This begins when you start shopping and the first receipt of package received. After 30 days the cost is $25 per month late fee and $25 per month for up 30 pounds of product. Anything over 30 pounds is an additional amount depending on the actual weight per pound at owners (Savin Exporting) discretion. Roughly $25 per every 30 pounds, there after it will be prorated.

After 60 days of leaving your goods at our office and not contacting us for any assistance and not making arrangements or paying your shipping invoice immediately in full, the total with any additional late fees or storage charges and not one day past the 60 day deadline, you then forfeit any and all of your rights to any of your merchandise that we are holding for you and any of your paid merchandise that you bought from any stores or vendors. We then take possession 100% of your goods and we have the authority to liquidate them as we see fit to make space in our warehouse. It is not our responsibility to request emails from you with receipt totals for all of your purchases.

Return Policy;

If you purchase from a store or vendor and decide to return your item for any reason there is a $10 fee per item (example; per candle) to repackage this and to send back to the seller or vendor that will be billed to you prior to us sending the item(s) back. You must be sent a return label by the vendor to us at Savin Exporting via email to place on each parcel being returned. This is time consuming for our staff  to repackage, schedule and drop parcel off at hub for a return.

Notify us of every delivery!

It is not our responsibility to track down your parcels and know when they are going to arrive to us. You need to request from each vendor (or sign up using your email on their site) to get notifications as to shipping and delivery dates and keep us informed. You are responsible to stay on top of your parcels as to the shipping and you need to keep us aware of the final delivery date to us so that we know your package(s) are coming, otherwise we don’t know and they can be delivered to a wrong address or business without our knowledge and you lose your goods. We ask this so that we may communicate with you and check each package as it arrives and report that it came safely or if there were any damages that yon need made aware of. We give 100% to insure that your items are safe and in your personal bin. No exceptions, no consideration, no excuses.

Since we offer a wide variety of supply chains to get your package to you from our warehouse with ease and convenience you can relax knowing that your goods are safe with us.  If ever there are any unprecedented issues along the way, you will be the first to know that we are working on this in a timely manner with our carriers and without any further delays.

Unlike the big box companies that offer to hold your goods for 30 days and charge whatever they feel deemed necessary to send your parcel, we offer you price options and a variety of different ways to send your package. We also work with you in how to go about declaring your value for customs. With us, there are no surprises! We not only offer your constant intact response time but we also offer a very personal touch to our services where we get to know you and your likes, dislikes and share sales and coupons.

**How do I get started?

– Email us at [email protected] and tell us that you would like to set up a free account to use our services. We you referred to us by a current user of our services? If so, please let us know up front as we offer referral bonuses! You can also use the ‘Contact Us’ section of the website near the bottom of the Testimonials page to write us asking to join!

We will need: Your full name, address to ship to, a valid phone number and an email address for updates.

Is there a cost to shop and send my merchandise to your office?

-We charge a 15% convenience/ shopper fee on the overall total of your receipts after shipping fees and taxes from merchants, and allow you to store your items for up to 30 days until a box is full. Any items left after 30 days there is a $25 per month charge to store and late fees. *Please read below storage of products area. If you feel that you made need additional time please don’t hesitate to reach out to us to work something out.

**Where can I shop?

 Anywhere in the USA that has an online website. Many people love candles and wax products but you can shop for and send so many more things! People love buying apparel, craft items, handbags, sporting goods, toys, etc.  This is easily done and you can shop yourself at an stores in the USA that offer shipping to our warehouse and home offices using our address and your account information. Some favorite are Bath  and Body Works, Macys.com, Yankee Candle, Target.com, Walgreens.com, Walmart.com,  just to name a few. There are so many new shopping avenues that will be available to you once you sign up!

**Do We Offer Personal Shopping Services?

We really don’t dabble in much personal shopping any longer BUT, if you cannot check out somewhere such and you need assistance we’d be happy to assist you with your payment up front. We’ll step in and help you to place an order at any American store if you are having problems doing so yourself. Often clients are not able to view our USA stores (websites) from outside of the US. If this should happen, we recommend getting a VPN ( a virtual private network) which assists you in connecting to the internet using IP address spoofing and data encryption that lets you browse anonymously. You can Google this for assistance.

**Do we offer personal shopping services at local stores?

We no longer offer personal shopping services at local stores. There are just too many liabilities for our employees (in a physical aspect) that have to drive around and do shopping not to mention putting wear and tear on their vehicles and we put their safety first! It was also expensive to do.

Yes!

POLICIES, TERMS & CONDITIONS: 

PLEASE read very carefully as our terms and conditions through this page in its entirety. These are subject to change without notice.

**How do you choose how to send my parcel(s) abroad?

-At Savin Exporting, we search for the most affordable cheapest inexpensive means to use for global shipping to save you money. We do this by partnering up with many shipping companies so that we can send you your goodies for the lowest cost available to us. The best news is that you choose the service to use according to your budget. There are a variety of cost effective global shippers that we are partners with around the country.

 

What if my package is detained at customs and they will not forward it to me?

Sending any parcels should always be taken seriously and we at Savin Exporting do take our business very serious. Per our terms and conditions we tell you that you should always declare the highest or the full value of your package. This doesn’t protect you unless you choose the right shipping vendor and ask for prices for insurance to cover any losses should this happen. We look for the most inexpensive means to ship for you and this comes with a price should customs decide to detain your package at their own discretion. If they inspect and rummage through your package and take something out if they see fit unfit to ship or something that might be prohibited and forward the remains. This depends on the country and their policies. Savin Exporting nor any insurance will cover you if you sent products that were not permitted. You can be at a loss should this occur.

 

**How do you determine the total cost to send my package?

We have to take into consideration the dimensions of the box, the weight, the zip code of where it is being shipped from and where the final destination is actually at and the volumetric. 

 

**Help! Tracking on my package isn’t moving, where is it?

We are the service that receives, and packs your items that you’ve purchased and we carefully prepare them for shipment. We schedule (as exporters) a team of shipping companies to handle your parcel(s) and once they leave our office it is in the hands of the next carrier. We will do all that we can to reach out to our sales reps at various shipping companies to ask them to help us get updated tracking for you and generally they get back to us with an update within 24-48 hours. There are no guarantees of a certain arrival date as these cannot be predicted. When this happens your package is in ‘limbo’ and we do all that we van to find out where it is and why it has not been forwarded to its next stop. We ask that you be patient and wait for the carriers and shipping teams to research and respond to us with the updated location of your package(s.)

If shipping during holidays please book your shipment well in advance of the Christmas madness where everyone tries to ship parcels late hoping the they will arrive on time. Plan your shipment long in advance and do be prepared for backups, delays and packages sometimes not moving at all until customs in particular airports of the country to clear the package for the courier to the final destination.

Oh no, I gave my wrong address? Now what happens?

WE ARE NOT RESPONSIBLE FOR INVALID ADDRESSES, WRONG ADDRESSES, PARCELS THHAT ARE MARKED DELIVERED BUT WERE LEFT AT THE WRONG ADDRESS/HOME/OFFICE OR SHIPMENTS THAT ARE MARKED “RETURN TO SENDER” BY SHIPPING COMPANIES or shipments that state deliver but were delivered to an address other than yours. Please be absolutely certain that you have listed your correct address, zip code, leave a phone number if asked when checking out or scheduling to send a package to you from our office.While we do our best to validate all addresses before shipping, it is not our responsibility to check if it is correct or updated and we cannot nor will not be held responsible for orders sent back to us for this reason. Please make sure that you enter the correct address during checkout. Make sure that you keep constant track of shipping so that we know when to expect a parcel for you and where it is left or delivered to.

 

**Can my package get lost?

Yes. Its always best to add insurance depending on the shipping route you choose to use.

 

Are there restricted items that I cannot send?

YES there are and you’ll have to check with your specific country guidelines to find out what is not permissible to send abroad before shopping as we cannot keep track of each country and its regulations and if something is bought and shipped causing your parcel to be restricted and liquidated, it is not out responsibility to refund anything whatsoever. No hazmat items can be shipped. Perfumes, sanitizers, fragrance mists, or anything n a canister that turns liquids to foams.

 

**What we are NOT responsible for;

Savin Exporting is NOT responsible for refunding you any monies from shipping costs, shopper fees, or the contents of the package if any packages are lost or get damaged any time during transit with any global shipping program (GSP.) This is what insurance is for. If you do not pay for and ask in writing for insurance on your package you have no claim.

Once we hand the parcel(s) off to the shipping carrier from our offices it is now in their hands and once it leaves the USA customs hubs and is shipped abroad it becomes that countries responsibility once they sign for the parcels at customs hub at that particular airport globally. They are assigned a dispatch service who will schedule a pick up at customs to begin a process for the delivery of your package where ever that may be. We offer a page on our website that goes over insurance and coverages. We are also not responsible for any acts of Mother Nature where its can melt or get damaged from the cold or the heat. We are not responsible for any additional duties to be collected upon delivery.

**Updated Terms and conditions

As of January 1, 2024 at Savin Exporting we are not responsible for items damaged due to mother nature. This means that if it is too hot and melts or too cold and it freezes, its out of our hands. We do not offer full refunds on any invoices for our international shipping charges to you on your invoice as we had to prepay, we also do not refund any shopper/convenience fees, these are nonrefundable whatsoever regardless of your parcel(s) and who you used to ship them your merchandise. If it was bought and shipped using any GSP or eIS service only the listing value amount is covered unless insurance of the full value rate is/was  purchased if applicable at that time. It is a risk to send anything  at a lower declare value. We are not liable for any products or parcel contents once they leave our home office.

Under these terms and conditions; WE DO NOT ISSUE REFUNDS FOR PAYMENTS/INVOICES/SHOPPER FEES! We provided a service and will not allow anyone to ask for their funds back regardless of actions. 

**Our invoices sent to you are non refundable! This cost covers out supplies, work and time put in to packaging your parcel.

We recommend that you check each and every item that you buy  can be shipped as we are packages and shippers and not inspectors of items allowed or not allowed to each individual country. If it is stopped at USA customs prior to sending off to your country and a item or items are declared and deemed restricted by customs  you lose the entire contents of your parcel to customs. It’s just as if you tried to get through security at the airport and they found something in your baggage that was not allowed, but there they make you get rid of it and carry on, with shipping at customs they don’t offer that luxury and they seize your entire contents.

If items in a parcel arrives to you damaged and full coverage insurance was not purchased through Savin Exporting separately or at the time of shipment and not charged on this invoice at time of payment, we are in no way responsible to credit you nor to refund you any monies.

We are not responsible to refund any monies given to you as a credit to use for any shipping discounts or other means of shipping your parcel(s) delivered, lost or missing or delivered to the wrong address. Prohibited, restricted and any lost items are not refundable by Savin Exporting. We are in no way liable whatsoever. We do not return shopper fees or shipping costs under any circumstances. By paying this invoice you acknowledge that this is a final sale. No exchanges, no returns and no refunds. ALL sales transaction are FINAL. Our invoices are due paid immediately and are  NOT REFUNDABLE whatsoever.

If you do not request and pay for insurance in advance via and billed to this invoice you have no coverage in any packages and cannot file a claim or put a hold on any monies paid to Savin Exporting. There are no exceptions nor are any monies to be returned by Savin Exporting for any refunds or broken, damaged items, missing items, lost or prohibited and restricted parcels. We highly recommend declaring the full amount and suggest insuring all parcels when shipping with our services and amongst any of our shipping couriers. Generally you cannot insure a package unless it is sent via any EXPRESS service and must be done so at the time of booking.

We cannot guarantee the actual shipping length of time to get any or all of your parcels. At times you may be without tracking updates without notice from any of our shipping providers. You may anticipate and experience delays in customs across the country including the UK. You may see increased shipping and taxes due to any shipments that you have that need to be sent through the UK and out of the UK (Imports and exports.)

Delays and longer than normal wait times may occur with mandated updates being implemented from the Brexit and VAT changes in the UK causing slow downs in customs as they sort through any and all paperwork of customs declarations from the USA. Depending on which carrier service we use to ship your parcel(s) you may experience longer than normal wait times if your parcel(s) get stuck at customs awaiting scanning and dispatching. They will not update the packages until once scanned through customs and are forwarded to their carrier that will deliver your parcel directly to you. We cannot give an accurate time of delivery or date as this depends on the carrier and its scheduling. Delays in shipment also cause the products to get lost in the shuffle and we are not responsible for any lost or damaged items. If these are not insured you are a a loss so please consider the possibilities.

We are not responsible to give you daily updates or to ask you why you buy what you buy. You (customer) are responsible for knowing if there are any items prohibited or restricted before a shipment leaves our office. In closing, your package is not fully covered un less you, the sender declare full value and pay added insurance for full value coverage. We offer and share he lowest cost carriers nonetheless, how you decide to ship your parcel is your final decision and we at Savin Exporting are not, nor will not be held liable for any losses, thefts, damages or other incidents.

**If I signed up to use the service and haven’t used it, can my membership be declined at a later date?

Sadly, the answer is YES.

**Failure to comply to our terms and conditions, you may ask…Can I get the boot and be told that I am not permitted to use Savin Exporting services any longer?

The answer is YES.

Due to extremely hot temperatures 9 month out of the year at our shipping locations we are not responsible for any damages caused to your goods by mother nature which may include to name a few; candles or any other products of wax or other goods such as snacks, treats, chocolates, etc., if this should occur.